Payment Policy

Effective Date: February 25, 2025

At Biosora, we aim to offer a seamless and secure payment process for our customers. This Payment Policy outlines the terms and conditions associated with the payment methods available on our website https://biosora.xyz/ and the steps you can expect when making a purchase.

1. Accepted Payment Methods

We offer a variety of payment methods to ensure that you can choose the most convenient option for you. The following payment methods are accepted:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • PayPal: You can make payments via PayPal for a fast, secure, and convenient checkout process.
  • Other Payment Gateways: Depending on availability, we may offer additional payment methods that will be available at checkout.

Please ensure that the payment information provided is accurate and complete to avoid delays in processing your order.

2. Currency

All payments for orders placed on our website are processed in local currency (Vietnamese VND). The total amount you will pay for your order will be displayed at checkout, including applicable taxes and shipping fees.

3. Order Confirmation and Payment Authorization

  • Order Confirmation: Once you have placed an order, we will send an email confirmation containing the details of your purchase. This is an acknowledgment that we have received your order.
  • Payment Authorization: After placing your order, we will verify and authorize your payment before processing your order. If the payment is authorized, your order will proceed to the next step. If there is an issue with payment authorization, we will notify you and may request that you update your payment method.

4. Payment Security

We take the security of your personal and payment information seriously. All payment transactions on our website are encrypted and processed using industry-standard security measures. We use secure payment gateways to ensure your data is protected during the transaction process.

5. Sales Tax

Sales tax may apply to your order depending on the delivery address and applicable tax laws. The sales tax will be calculated at checkout and included in the final total amount. You will be able to see the exact tax amount before completing your order.

6. Failed or Declined Payments

In the event that a payment fails or is declined, your order will not be processed. You will be notified by email with details of the failed transaction. You can then attempt to re-enter your payment information or select an alternate payment method to complete your purchase.

7. Refunds and Cancellations

If you are eligible for a refund (as per our Refund and Returns Policy), the refund will be processed to the original payment method used during the transaction. Refunds may take 7-10 business days to be reflected in your account, depending on your payment provider.

If you wish to cancel your order before it is processed and shipped, please contact us as soon as possible. Once an order has been processed and shipped, cancellations are no longer possible.

8. Pricing and Payment Errors

While we strive to provide accurate pricing on our website, errors may occasionally occur. If a pricing error is detected before your order is processed, we will contact you to inform you of the error and offer you the option to either proceed with the correct price or cancel the order. In the event that the error is discovered after processing, we will work with you to resolve the situation.

9. Pre-Order and Backorder Payments

For pre-orders or items on backorder, payment will be processed at the time the order is placed. We will notify you of the expected shipping date and any changes to product availability. If a pre-ordered item becomes unavailable or is delayed, we will notify you promptly and offer a refund or an alternative product.

10. Promotions and Discounts

  • Promotional Codes: If you have a promotional code or discount, please ensure that it is entered correctly at checkout. Discounts cannot be applied after an order has been placed.
  • Free Shipping Offers: If a free shipping promotion is available, the offer will be applied at checkout, provided that the minimum purchase requirement is met.

11. Customer Support

If you encounter any issues with your payment, or if you have questions regarding billing, please contact our customer support team:

  • Email: info@biosora.xyz
  • Phone: 061.3 940 113
  • Address: 30/4 Street, Trung Dung, Biên Hòa, Đồng Nai