Refund and Returns Policy

Effective Date: February 25, 2025

At Biosora, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a clear and fair refund and returns policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused, and unwashed condition.
  • The item must have all original tags, labels, and packaging intact.
  • The return must be initiated within 14 days from the date you received your order.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@biosora.xyz or call 061.3 940 113 to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Approval: Once we receive your return request, we will assess the eligibility and provide instructions for returning the item.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is damaged or defective. We recommend using a trackable shipping service to ensure the return reaches us safely.

3. Refund Policy

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved, your refund will be processed as follows:

  • Refund Method: The refund will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.

4. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Final Sale Items: Any items marked as “Final Sale” or “Non-Returnable” on our website.
  • Personalized Products: Items that have been personalized or customized according to customer specifications.
  • Underwear and Swimwear: Due to hygiene reasons, these items are not eligible for return or refund.

5. Damaged or Defective Items

If your item is damaged, defective, or incorrect upon receipt, please contact us within 7 days of delivery. We will provide you with a prepaid return label and issue a full refund or replacement, depending on your preference.

6. Exchanges

At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired product.

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@biosora.xyz for further assistance.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, please don’t hesitate to contact us:

  • Email: info@biosora.xyz
  • Phone: 061.3 940 113
  • Address: 30/4 Street, Trung Dung, Biên Hòa, Đồng Nai