Sales Policy

Effective Date: February 25, 2025

At Biosora, we are committed to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to your purchase of products from our website https://biosora.xyz/ or through our sales channels. By placing an order with us, you agree to the following terms:

1. Order Acceptance

  • Order Confirmation: When you place an order on our website, you will receive an email confirming the details of your purchase. This email does not constitute an acceptance of your order, but is an acknowledgment that we have received it.
  • Order Processing: Your order will be processed once payment is confirmed. We reserve the right to cancel or refuse any order at our discretion, for reasons including but not limited to inventory issues or incorrect pricing.
  • Availability: All products are subject to availability. In the rare case that an item is out of stock or unavailable after you’ve placed an order, we will notify you immediately and either offer a replacement product or a full refund.

2. Pricing and Payment

  • Pricing Information: All prices on our website are in local currency and may be subject to change without notice. Prices do not include taxes or shipping fees, unless otherwise stated.
  • Payment Methods: We accept various payment methods including credit/debit cards, PayPal, and other payment gateways available at checkout. By submitting your payment information, you authorize us to charge the applicable amount to your selected payment method.
  • Discounts and Promotions: Any discount or promotional offers may be subject to specific terms and conditions. Discounts cannot be combined unless otherwise stated, and the promotional period will be clearly defined at the time of the offer.

3. Shipping and Delivery

  • Shipping Policy: We offer standard and expedited shipping options, with shipping fees calculated at checkout based on your location and the size of the order. We aim to process and ship orders within 2-3 business days.
  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided during checkout, but are not guaranteed.
  • Shipping Delays: While we strive to meet the expected delivery timelines, we are not responsible for delays caused by shipping carriers or other unforeseen circumstances beyond our control.
  • International Shipping: At this time, we only offer domestic shipping within Vietnam. For international shipping inquiries, please contact us directly.

4. Returns and Refunds

  • Please refer to our Refund and Returns Policy for detailed information regarding the return, refund, and exchange process.

5. Sales Tax

Sales tax may be applied to your order depending on your location and local tax laws. The applicable tax rate will be calculated at checkout and included in your total order amount.

6. Product Descriptions

We strive to provide accurate and up-to-date product descriptions, including images, sizing, and specifications. However, there may be slight variations in product appearance due to lighting, screen settings, or manufacturing processes. We cannot guarantee that all product details will be 100% accurate, and you acknowledge that small discrepancies may occur.

7. Limitation of Liability

To the fullest extent permitted by law, Biosora is not liable for any indirect, incidental, or consequential damages arising from the sale of products, including but not limited to, damages for loss of profits, loss of use, or loss of data. Our liability to you for any claim arising out of the sale of products is limited to the amount you paid for the product(s) in question.

8. Customer Responsibilities

  • Accuracy of Information: You are responsible for ensuring that all information you provide when placing an order, including delivery details, is accurate and complete. Any mistakes or inaccuracies may lead to delays or issues with your order.
  • Receipt of Products: Upon receiving your order, you are responsible for checking the condition and contents of the package. If there are any issues (such as damaged or missing items), please contact us immediately.

9. Prohibited Uses

You agree not to use our products or services for any illegal, unauthorized, or harmful activities. Biosora reserves the right to cancel any orders or suspend access to our services if we believe that you have violated this policy.

10. Changes to Sales Policy

Biosora reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about our Sales Policy or your order, please contact us:

  • Email: info@biosora.xyz
  • Phone: 061.3 940 113
  • Address: 30/4 Street, Trung Dung, Biên Hòa, Đồng Nai