Delivery Policy
Effective Date: February 25, 2025
At Biosora, we strive to provide our customers with a seamless shopping experience, including fast and reliable delivery. This Delivery Policy outlines the shipping and delivery procedures for all orders placed on our website https://biosora.xyz/.
1. Shipping Locations
We currently offer delivery within Vietnam. If you are outside of Vietnam and wish to inquire about international shipping, please contact us directly for more information.
2. Shipping Methods and Fees
We offer several shipping options to meet the needs of our customers. The shipping fees are calculated based on your order’s size, weight, and delivery location.
- Standard Shipping: This is our most economical option, with an estimated delivery time of 3-5 business days.
- Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 1-3 business days.
- Free Shipping: We occasionally offer promotions for free shipping, which will be indicated at checkout. These offers may come with minimum purchase requirements.
The shipping fee will be calculated and displayed at checkout based on your delivery address.
3. Order Processing Time
- Orders are typically processed within 2-3 business days after the order is confirmed. Please note that orders are not processed on weekends or holidays.
- Once your order is processed, you will receive a notification with tracking information (if applicable) to monitor your shipment.
4. Delivery Time
- Standard Shipping: Typically arrives in 3-5 business days after processing, depending on your location.
- Expedited Shipping: Typically arrives in 1-3 business days after processing.
- Delivery times may vary depending on the delivery address and any external factors, such as weather conditions or public holidays. We make every effort to ensure timely delivery, but delays may occur that are out of our control.
5. Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to track your order’s progress. You can track your shipment directly through the carrier’s website or via the tracking link provided.
6. Shipping Delays
While we strive to meet estimated delivery times, shipping delays may occur due to factors such as weather conditions, public holidays, or third-party carrier issues. In the event of significant delays, we will keep you informed and do our best to resolve the issue as quickly as possible.
7. Order Modifications and Cancellations
Once an order has been processed and shipped, we are unable to modify or cancel it. Please double-check your order before confirming the purchase. If you need to make changes, please contact us immediately, and we will assist you as best as we can, provided the order has not been shipped.
8. Undeliverable Packages
If the shipping address provided is incorrect or if the delivery is refused or cannot be completed for other reasons, the package may be returned to us. In such cases, we will contact you to arrange for re-shipping, but additional charges may apply. If we are unable to reach you, we may issue a refund (excluding shipping fees).
9. Customs, Taxes, and Duties (For International Shipments)
For domestic shipments within Vietnam, customs fees, taxes, or duties do not apply. However, for international orders (if applicable), the recipient may be responsible for paying any additional customs duties, taxes, or fees imposed by the destination country. These charges are beyond our control and are the responsibility of the customer.
10. Missing or Lost Packages
If your package does not arrive within the expected timeframe, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and find a resolution. If the package is confirmed lost, we will offer a replacement or refund (depending on the situation).
11. Packaging
We take great care in packaging your items to ensure that they arrive safely. All products will be carefully packaged to prevent damage during transit. If your package arrives damaged, please contact us immediately, and we will assist you with a return, exchange, or refund.
12. Contact Us
If you have any questions or concerns about our Delivery Policy, or if you need assistance with your order, please feel free to contact us:
- Email: info@biosora.xyz
- Phone: 061.3 940 113
- Address: 30/4 Street, Trung Dung, Biên Hòa, Đồng Nai